Information produit
DELIVERY SERVICE PROVIDER
- Our company operates independently from the shipping providers we engage for deliveries. While we work with multiple carriers to ensure your shipments reach you, their level of service do not represent our high standards. We make every effort to oversee the quality of our shipping partners' services, but occasional dissatisfaction may still occur.
- If you ever come across instances of unprofessional delivery handling from the shipping companies, please don't hesitate to feedback and contact us.
SHIPPING CHARGE
- Get discount on shipping fee when you ship multiple items together, simply contact us to get a discount coupon code
- For order above SGD$800 and below 10kg, we offer free shipping
- Once you enter your address, you’ll see the shipping charge based on your order's total size and weight. Shipping charge is automatically calculated
- For bulky orders, sometimes we pack them with crates to better protect your items from potential damages during shipping. Kindly note that dismantlement service and installation service are not included in the shipping charge
- For bulky orders in Malaysia, kindly note that the logistics company can only deliver your parcel to Ground Floor, you may check with the shipping company's delivery staff on the service charge to help with lifting upstairs
- Installation service is not included in the shipping charge, please contact us for quotation
DELIVERY LEAD TIME
- It will take us 1-4 days to prepare your products for shipment, international shipping will take between 10 - 30 business days from time of departure to reach you. Please understand that due to various factors deliveries may be delayed sometimes.
- If you couldn't find delivery option to your address, please contact us through live chat or email to get freight quotation
LaFloria reserves the right to change prices of goods advertised on this website, without notice.
At LaFloria Home Décor, we design, develop and source products of excellent quality. When you choose our furniture and homewares, you choose an item that is intended to last.
FABRICS / COTTON / LINEN / LINEN LIBECO CARE:
We have carefully chosen our sofa/chair styles because they are refined and extremely comfortable. Regularly vacuum the fabric to remove dust, dirt, and any loose feather. In case spills or stains occur, quickly blot the stains immediately and wipe the area carefully with cold water.
We do not recommend using heavy detergents or spot cleaners as they may damage and / or discolour the fabric. To prolong the life of your upholstery, we recommend using a professional cleaning company. Avoid direct sunlight if possible as this may cause colour change and aging of your fabric.
- Dry clean recommended.
- Periodic fluffing of back and seat cushions helps keep the sofa plumped.
- Spot clean with mild soap and water solution for small stains/marks.
- Lint roll or lightly vacuum the sofa occasionally to remove any dust, paying special attention to the crevices and corners where dirt and dust may accumulate.
- Iron the covers on a low heat setting or steam iron the covers to remove any wrinkles and help them maintain their shape.
- The covers are machine washable, remove them from the sofa and turn them inside out. This will help protect the outer surface of the covers during the wash.
- Use a mild detergent and cold water to wash the covers. Avoid using bleach or harsh chemicals, as these can damage the linen fibers.
STONE CARE:
Natural stone is known for its unique aesthetic and character. For regular care, wipe the surface with a damp (lint-free) cloth. For oil and food stains use a solution of mild dishwashing liquid and water. Wipe stains with soapy solution and follow with a clean dry cloth. Do not leave liquid to sit on the stone surface as it will penetrate and may cause staining.
To protect the surface from heat, always use a trivet or a coaster underneath hot plates, pans, or mugs. Using felt stoppers when you place decorative objects on the surface, will help to prevent scratches or marks. The use of cleaners, polishes, or abrasive materials may damage the careful finish of the piece. Please feel free to contact us if you need more information.
RATTAN CARE:
Rattan is a strong, durable, lightweight and versatile material. Rattan is easy to clean and maintain. For regular care, use a soft-bristle brush to remove any dust that may build up in the fibres. To keep Rattan hydrated, wipe down with a damp (lint-free) cloth every 6 months. Please feel free to contact us if you need more information.
RUG CARE:
LEATHER CARE:
Regularly wipe your leather with clean, dry cloth on a weekly basis to remove dust and dirt particles. Avoid placing leather products near heat sources or direct sunlight which may cause leather to fade. If you spill water or other substances on the surface, we suggest you dab it quickly with an absorbent paper towel. For difficult stains, we recommend using a professional cleaning company.
- Use a soft brush or a vacuum cleaner with a soft brush attachment to remove any dust or debris from the sofa.
- For spills or stains, remove it immediately by blotting the substance with a clean dry white cloth.
- Use distilled water to wipe leather. Minerals from tap water can leave white marks.
- Avoid exposure to sunlight or other heat sources to prevent fading and potential damage.
- Do not use blow dryer to dry water stains.
- Recommended leather moisturizing product brands - Leather Master, Mohawk and Leather Magic.
- Before using any leather moisturising product, test it on an inconspicuous area of the sofa to make sure it does not damage or discolor the leather. Use sparingly.
- Avoid conditioning oils that contain silicone or wax.
WOOD/TIMBER CARE:
Unfinished timber allows the beauty of the grain to take centre stage. For regular care, wipe the surface with a damp (lint-free) cloth. For oil and food stains use a solution of mild dishwashing liquid and water. Wipe the entire piece down with the soapy solution and follow with a clean dry cloth. Do not leave liquid to sit on the timber surface as it will penetrate and may cause staining. For stubborn stains or scratches, use extra-fine sandpaper (minimum 320 grit) to sand in the direction of the grain.Timber/Wood is a natural product that will respond to its environmental conditions, we recommend you try to avoid sudden extreme variations in temperature. To protect the surface from heat, always use a trivet or a coaster underneath hot plates, pans, or mugs. Using felt stoppers when you place decorative objects on the surface, will help to prevent scratches or marks. Please feel free to contact us if you need more information.
All our wood furniture is fully fumigated prior to arrival hence pests are unlikely to occur.
To prevent pests or insects, avoid placing furniture where there is moisture as mould and pest usually thrive in these conditions. If you notice pests such as insects or bugs, please contact us.
Mould grows in warm, damp places. To remove mould, use a solution of mild dishwashing liquid and water. Wipe mould using a cloth to scrub down the surface and follow with a solution of distilled white vinegar before leaving furniture to air dry for an hour.
Please feel free to contact us if you need more information.
At LaFloria Home Décor, we design, develop and source products of excellent quality. When you choose our furniture and homewares, you choose an item that is intended to last.
LaFloria will repair or replace the product or part with identical materials. If identical materials are unavailable at the time, the product or part will be replaced or repaired with materials or products of equal or better quality.
- Items not purchased directly from LaFloria
- Items used in situations other than residential use, or items in improper use
- Damage caused by lack of appropriate care and maintenance
- Fading due to sunlight exposure
- Variations in color or texture of fabrics
- Variations in timber, stone, or other natural materials
- Damage caused by using improper cleaning products, oils or chemicals
- The appearance of mold or mildew
- Damage due to pets or rodents
- Normal flattening or compression of cushions due to wear and tear
- Regular wear and tear
Kindly email us at info@lafloriahomedecor.com. We will get back to you within 2 working days with the best solution for your request.
All claims are subject to the discretion of LaFloria Home Décor.
F.A.Q.
Most frequently asked questions regarding products and orders
What payment methods can I use?
We offer 35 different payment methods including major providers like Mastercard, Visa, PayPal, American Express and Diners as well as many different local payment methods including Klarna, iDEAL, AliPay, Sofort, giropay, and many more.
Can I purchase items with another currency?
Yes, you may select a currency based on your personal preference. When you select your country in the country selector or your IP address is taken directly to your country’s version of the website, you will see prices listed in the regional currency.
Can I make changes to my order after it’s been placed?
We do everything we can to fulfill orders quickly and unfortunately cannot make changes after an order has been placed. These changes include removing or adding products and/or changing the delivery address. If a mistake has been made with your order information, it’s quickest to create a new order with the correct information and then contact our Customer Service.
Can I check the status of my order online?
Upon purchase, you will receive an email from LaFloria confirming that your order has been placed. You will receive another e-mail notification with tracking information when your order has been shipped.
If you have an account with LaFloria, you can log into your account and scroll down on your account page to see your order history and status.
How To Return My Items?
We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. If you have received a damaged item, please contact us to arrange return at return@lafloriahomedecor.com
What if my product arrived damaged?
We really hope that this never happens to anyone. If for any reason you are not satisfied with your purchase, please return it to us within 7 days of receipt of the product, provided that the products are in original condition, unused, unwashed and with their original packaging. Please email return@lafloriahomedecor.com notifying us that you wish to return an item, including the order number on the email and the reason for returning it.
We do not collect goods that need to be exchanged or returned whether they are faulty or not.
Freight charges are not refundable.
Products must be returned at your own cost, unless the goods are faulty.
Dismantlement and installation
For bulky orders, sometimes we pack them with crates to better protect your items from potential damages during shipping. Kindly note that dismantlement service is not included in the shipping charge. If you need installation service, please contact us for a quotation.
Which countries do you ship to?
We ship to most of the countries worldwide, please enter your address correctly when leaving your shipping address, our system will show you the shipping cost accordingly, if there is no shipping cost shown, please contact us for a freight.
Do you work with interior designers and architects?
We LOVE working with interior designers and architects, not only to provide some really great products for their spaces, but as creative professionals, we have deep interest in these areas ourselves. Reach out to as at partner@lafloriahomedecor.com and we would be happy to give you more information.